Shipping policy

Shipping time
All orders are processed within 1-5 business days.

Delivery estimated
Estimated delivery time is 15-30 calender days.

Shipping rates
We offer customers USA Shipping with tracking for one flat fee. This will be displayed at checkout is 5.99$. Shipping charges for your order will be calculated and displayed when you order it or add it in the cart.

Shipment tracking

When your order is processed and a tracking number is available, you will receive an email with tracking information. you can track it.

Cancel/change order

If you need to pick up an order you have placed, please email us your orderer or username, so that we can find your order quickly, you must cancel/change the order within 12 hours after placing the order , we will try our best to meet your needs.

Packages Damages

We are responsible for order damaged or lost during shipping. If you received your order damaged, please offer all packaging material and damaged goods pictures to us. and contact us for a claim.

Will I pay extra customs or tax?

The customers are responsible for any taxes, customs duties and fees levied by the jurisdiction to which the products are shipped, including but not limited to any sales or use tax, value added taxes or tariffs.

If you still have questions about shipping? Contact us at support@defeony.com.