Return Policy
Returns
In the event that you would like to return a purchased item, please contact us, and do not ship the item back until we tell you to do so. Buyer will be liable for all shipping charges of non-defective return.
Most items come with a 30-day return policy. If you are unsure of the return policy of a certain product, please contact us. To be eligible for a return, your item must be unusedand in the same condition that you received it. It must also be in the original packaging. In other words, the product must be able to be re-sold as new. To complete your return, we require a receipt or proof of purchase.
Order Changes
If you change your mind after placing an order, we will try our best to accommodate your request. If the order is past the point of change, you are subject to the same terms as a cancelled order (above). Please be sure to review your order and be comfortable with it before purchasing.
Damages
Defeony must be notified by you within 12 hours after receipt of all damaged products and shortages. Please inspect the packaging of your item(s) for damage and missing parts immediately when they arrive. If you notice any damage, make note of it when signing for delivery. When you sign the delivery form, you are releasing the shipping carrier of liability and are stating that you received your package in great condition and with all parts included. If damages are reported after the shipping carrier leaves, it can make it very difficult to recoup any losses from damages.
If your item(s) do arrive damaged, please contact us immediately, and send photos to [email protected] and we will process an insurance claim on your behalf. If your item arrives damaged or defective, do notuse it. Failure to promptly follow these instructions could result in our inability to help you resolve this issue without loss to you.
Who should pay for return shipping?
If it is a returned product, the customer is responsible for the shipping cost of the returned product. If it is a replacement product, the customer is also responsible for the return shipping fee, and the shipping fee for the re-send is paid by our merchants themselves.
Who should pay for return shipping?
If it is a returned product, the customer is responsible for the shipping cost of the returned product. If it is a replacement product, the customer is also responsible for the return shipping fee, and the shipping fee for the re-send is paid by our merchants themselves.
Refund
Our warehouse takes up to 2 weeks to process your return and we will notify you once your return is approved. We'll start with language. You will get a refund for the original product. We do not refund any shipping charges or taxes paid to the authorities, the amount will be returned to your original payment method. Return shipping is the customer's responsibility.
Do you have any other questions?
We are happy to assist you. The quickest way to get in touch with us is to email [email protected]
In the event that you would like to return a purchased item, please contact us, and do not ship the item back until we tell you to do so. Buyer will be liable for all shipping charges of non-defective return.
Most items come with a 30-day return policy. If you are unsure of the return policy of a certain product, please contact us. To be eligible for a return, your item must be unusedand in the same condition that you received it. It must also be in the original packaging. In other words, the product must be able to be re-sold as new. To complete your return, we require a receipt or proof of purchase.
Order Changes
If you change your mind after placing an order, we will try our best to accommodate your request. If the order is past the point of change, you are subject to the same terms as a cancelled order (above). Please be sure to review your order and be comfortable with it before purchasing.
Damages
Defeony must be notified by you within 12 hours after receipt of all damaged products and shortages. Please inspect the packaging of your item(s) for damage and missing parts immediately when they arrive. If you notice any damage, make note of it when signing for delivery. When you sign the delivery form, you are releasing the shipping carrier of liability and are stating that you received your package in great condition and with all parts included. If damages are reported after the shipping carrier leaves, it can make it very difficult to recoup any losses from damages.
If your item(s) do arrive damaged, please contact us immediately, and send photos to [email protected] and we will process an insurance claim on your behalf. If your item arrives damaged or defective, do notuse it. Failure to promptly follow these instructions could result in our inability to help you resolve this issue without loss to you.
Who should pay for return shipping?
If it is a returned product, the customer is responsible for the shipping cost of the returned product. If it is a replacement product, the customer is also responsible for the return shipping fee, and the shipping fee for the re-send is paid by our merchants themselves.
Who should pay for return shipping?
If it is a returned product, the customer is responsible for the shipping cost of the returned product. If it is a replacement product, the customer is also responsible for the return shipping fee, and the shipping fee for the re-send is paid by our merchants themselves.
Refund
Our warehouse takes up to 2 weeks to process your return and we will notify you once your return is approved. We'll start with language. You will get a refund for the original product. We do not refund any shipping charges or taxes paid to the authorities, the amount will be returned to your original payment method. Return shipping is the customer's responsibility.
Do you have any other questions?
We are happy to assist you. The quickest way to get in touch with us is to email [email protected]